Online Payments

2020 Clio Cloud Conference: Key Takeaways

John Lehman
John Lehman
November 03, 2020

The Clio Cloud Conference is easily one of the biggest legal conferences of the year. This annual event brings thousands of legal professionals together to learn and engage with their industry as the Clio team gathers inspiring keynote speakers, insightful educational sessions, and fun celebrity guest appearances—the 2017 Clio Cloud Conference featured Colonel Chris Hadfield, an accomplished Canadian astronaut, engineer, and pilot.

In the face of a global pandemic, the team at Clio reshaped the eighth ClioCon to become an entirely virtual conference, allowing attendees to enjoy sessions from the comfort of their own homes or offices. In fact, going virtual this year enabled ClioCon to see its highest attendance yet, with over 4,500 remote attendees viewing the conference from more than 45 different countries. Here, we’ll highlight our favorite moments and sessions from the 2020 Clio Cloud Conference, as well as some of the most illuminating finds in this year’s Clio Legal Trends Report.

Highlights from the 2020 Clio Cloud Conference

One of our favorite sessions during the conference was Cash Flow and Payments: a Conversation With LawPay, where LawPay CFO Christian Fadel sat down to discuss online payments with Clio CFO Rob Froment. They noted that online payments have become especially valuable during the COVID-19 pandemic, where in-person legal work has slowed down significantly. By accepting payments online, legal professionals can keep their cash flow steady by performing remote legal work and sending an invoice via email that their clients can pay online with a card.


The LawPay team went all out to provide an exceptional presence during the show. One of our biggest hits was the 2020 ClioCon Video Game—attendees played as Clio CEO and co-founder Jack Newton as he ran through a video game version of the conference, collecting ClioCon swag and avoiding obstacles. Of course, LawPay also had a virtual booth offering online demos of their payment solution as well as several downloadable assets, including printable Do Not Disturb signs remote attendees could use to prevent interruptions from roommates or family members during the engaging conference.

As is tradition, Jack Newton kicked off the Clio Cloud Conference with his opening keynote speech. Jack suggested that 2020 presents an opportunity to make some significant shifts in the legal industry. With remote work and contactless communication the new norm, the legal industry is in a unique position to increase access to justice in a way that is more feasible than ever before, with software solutions as the primary means to help to bridge this gap.

Jack also used his opening keynote to officially unveil the 2020 Legal Trends Report. We’ll discuss our favorite takeaways from the report below.

2020 Legal Trends Report

Now in its fourth year running, Clio’s annually published Legal Trends Report provides a detailed analysis of the current state of the legal industry using data gathered from thousands of law firms and legal professionals across the country.

Naturally, the impacts of COVID-19 on the legal profession was one of the major topics discussed in the 2020 edition. There was significant data related to consumer perceptions in the availability of legal services during the pandemic. For example, according to the report, as much as 33 percent of consumers believed that most law firms had stopped offering their services through April and May. The reality, however, was that only 2 percent of firms shut down entirely during that time. When seeking legal services during the pandemic, 56 percent of clients felt that their issue could be easily handled remotely, without the need to meet face to face.


Regardless, the report found something in common with legal professionals who were the most successful at navigating the pandemic—they took advantage of legal software. In fact, according to the report, firms using multiple legal technology solutions earned as much as $19,541 more than those who did not in 2019. These firms were estimated to collect $37,622 more this year. The report also indicated that firms using electronic payments alone collected $10,429 more revenue per lawyer in 2019, and are estimated to earn $15,179 more revenue per lawyer in 2020.

In an exciting find, 73 percent of law firms now accept electronic forms of payment, and 96 percent of them intend on continuing to do so beyond the pandemic. Interestingly, client perception is once again an issue, as only 40 percent of clients expect law firms to accept payments online. It’s clear that law firms have room to grow when it comes to communicating to their clients, particularly when it comes to payment options and availability.

Though the conference had to make a change in venues, so to speak, it was nevertheless an inspiring conference that had all the engagement and excitement that past attendees have come to expect from this annual event.

LawPay is the technology behind Clio Payments, empowering Clio users to accept payments online without leaving the app. Create your LawPay account and boost your cash flow today.