This 60-minute course provides essential strategies for lawyers to prevent client grievances and maintain professional integrity. Participants will explore the top reasons grievances arise and learn practical techniques to avoid them. Key topics include effective client interviews, setting clear expectations, maintaining open communication, managing billing concerns, and professionally responding to complaints. Attorneys will gain insights into positioning themselves as problem-solvers while fostering strong client relationships, ultimately enhancing their careers and minimizing ethical risks.
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Instructors
Claude DuclouxDirector of Education, Ethics and Compliance
Claude Ducloux, LawPay's director of education, ethics and compliance, has nearly four decades of experience practicing law. Claude has earned many professional honors for his dedication to educating attorneys, including the Gene Cavin Award for Lifetime Achievement in Teaching Continuing Education.