Practice Management

Law Firm KPIs: 6 Essential Metrics You Need To Track

Gabriela Jhean
Gabriela Jhean
May 11, 2023

You know how to practice law, but is a lack of direction impeding your ability to track the progress and growth of your firm? Success can feel elusive without a strategy to get you there, and the competition certainly isn't relying on intuition alone. That's where law firm key performance indicators (KPIs) come into play. When used strategically, KPIs provide the data-driven insights you need to achieve your firm's goals and stay ahead of the competition.

Whether you're starting a new venture or looking to bring your existing practice to new heights, KPIs are the ultimate tool for navigating toward success. Tracking key metrics ensures that your team's work achieves meaningful, consistent results.

However, with thousands of KPI metrics available, it's easy to feel overwhelmed. That's why we've compiled a list of the six essential KPIs that every law firm should track. With these metrics, you can confidently make informed decisions to support your firm’s vision for the future.


Why is it important to track law firm KPIs?

Tracking the right metrics is essential for understanding the overall health of your firm and making data-driven decisions. KPIs provide measurable and actionable insights into the firm's performance and help you navigate the growth of your practice. Without them, it can be difficult to determine the effectiveness of your strategies and initiatives, thus leaving you vulnerable to undesirable results.

In short, KPIs help keep your law firm on track and moving in the right direction. They also help you stay ahead of potential problems and make strategic decisions to address them before they become significant issues.

Let's look at the three main reasons for tracking KPIs at your firm.

Monitor Performance

Monitoring KPIs provides a clear picture of how your law firm is performing. It enables you to evaluate performance against specific metrics, giving you a better understanding of how your firm is doing relative to your goals. By analyzing your KPIs, you can identify trends and patterns that may be affecting your firm's performance and adjust your strategy accordingly.

Maintain Accountability

Tracking KPIs helps to hold your law firm accountable for its goals. By setting measurable targets and regularly monitoring progress, you can ensure that your firm is making progress toward its objectives. Accountability also creates a sense of ownership and responsibility within the firm, helping to foster a culture of achievement and continuous improvement.

Eliminate Guesswork

Data-driven decisions are critical to the success of all law firms. By tracking KPIs, you eliminate guesswork and make informed decisions based on hard data. Legal KPIs provide a clear and concise way to measure and evaluate your firm's progress, enabling you to identify areas where you need to improve and make the necessary adjustments to achieve your goals.

How To Choose Which KPIs To Measure

There are thousands of data points you can measure when assessing your business. However, trying to quantify every aspect of your firm will likely lead to frustration and burnout. Instead, focus your efforts where it matters most.

To help you determine which KPIs to track your firm, consider the following factors:

  1. List Your Objectives. What is it that you want to achieve in the short and long term? Create a list of realistic goals for your firm by assessing whether or not the achievements are SMART (specific, measurable, achievable, relevant, and time-bound). Knowing where you hope to end up provides valuable insight into your business and what data is needed to properly strategize toward success.

  2. Evaluate Your Firm's Performance. Take a closer look at your firm's current performance. Are there areas that need improvement? Are there opportunities for growth? By identifying areas that require attention, you can choose KPIs that will help measure and improve performance.

  3. Determine What Data You Have. Consider the data your firm currently collects. Do you have the necessary information to measure the KPIs you want to track? If not, determine how you can collect the data needed to measure your selected KPIs.

    Many times, software and applications, like Google, most social media accounts, and your website host, automatically provide easy-to-read analytics. If you are using payment and billing software, like LawPay, you should already have critical data about your finances, staff productivity, and customer satisfaction at your fingertips.

  4. Choose a Mix of Financial and Non-Financial KPIs. Certain KPIs, such as revenue and profitability, are essential to measuring the financial health of your law firm. However, non-financial KPIs, such as client satisfaction and employee retention, can also provide valuable insights into your firm's performance. By choosing a blend of both types of metrics, you’ll create a comprehensive picture that tells a full story.

  5. Keep It Simple. While it's essential to measure a range of KPIs, it's also important to keep it simple. Choose a manageable number of KPIs to track that provide meaningful insights into your firm's performance.

6 Types of legal KPI metrics to monitor

While each law firm should consider its individual needs and objectives when selecting KPIs to track, there are six essential metrics that should be a part of every firm's performance evaluation strategy.

1. Client and Matter Development KPIs

Tracking client and matter development metrics can help your law firm understand how well you're retaining clients and developing new business. Some specific KPIs to consider tracking in this category include:

  • New client acquisition rate
  • Client growth rate
  • Average number of cases closed
  • Average fee per client
  • Number of lawyers per client
  • Number of matters per client

2. Client Satisfaction KPIs

Client satisfaction is at the core of your firm’s success. To foster a business clients want to work with, it’s critical to keep a close eye on their experience when using your legal services. Monitor these client-related metrics to establish trust, boost client satisfaction, and uphold your firm's reputation:

  • Client retention rate
  • Client satisfaction ratings (surveys or reports)
  • Star ratings
  • Qualitative data (long-form reviews from clients)
  • Number of client referrals

3. Marketing KPIs

Marketing your firm will help you to generate leads and capture interest from your target audience. When spending money to acquire new clients, you'll want to track your expenses and efforts to make sure the investment creates optimal results. Here are some law firm metrics to track for marketing:

  • Number of website visitors per month
  • Landing page conversion rates
  • Email marketing performance
  • Cost of client acquisition
  • Referral traffic
  • Lifetime customer value
  • Social media engagement

4. Financial KPIs

Tracking financial KPIs can help your law firm understand its financial health and identify areas where you may need to adjust. Keep these KPIs in mind to ensure your business meets its financial goals:

  • Monthly law firm revenue
  • Total firm debt
  • Collection rate
  • Length of accounts receivables
  • Current estimate of operating costs
  • Current estimate of annual revenue
  • Net income as a percentage of revenue
  • Net overhead
  • Preferred client payment method

It’s important to note that if you’re using legal billing software, you should check if financial reporting tools are available. Take LawPay Pro, for example. LawPay makes it easy to access real-time data about your firm’s transactions, accounts receivable, aging invoices, and more. They’re also customizable, so you can tailor the data to reveal valuable insights that keep your firm on track with its financial goals.

5. Individual Performance KPIs

Monitoring team productivity is difficult when you're busy with your day-to-day workload. Time is of the essence, and you want your team to work efficiently to generate healthy revenue. The best way to ensure your law firm performs at its best is to establish a performance management system based on quantifiable data sets. Here's a list of staff productivity KPIs to keep track of:

  • Billable hours
  • Non-billable hours
  • Average bill rate
  • Case progression
  • Case access
  • Expense tracking
  • Utilization rate
  • Realization rate
  • Number of unbilled days
  • Number of uncollected days

6. Lead Analysis KPIs

Acquiring new clients is crucial to your law firm's success but finding them isn’t always simple. Check which channels bring the highest number of leads by recording how prospective clients find your firm with the following metrics:

  • Cost of client acquisition
  • Total number of new clients
  • Number of new clients by source (referral, website, review site, etc.)
  • Estimated average value of each new case
  • Number of consultation appointments set
  • Number of new cases/matters opened
  • Rate of prospective clients who showed up to their consultation appointments
  • Conversion rate of leads to clients

Manage Your Firm’s KPI Tracking with LawPay


KPIs for law firms can accurately narrate your practice’s performance. Quantifiable, outcome-based indicators will help you and your team monitor progress toward goals and objectives and, ultimately, achieve your personal and professional goals for your firm.

However you measure success, LawPay has the tools to help you achieve them. We understand the importance of tracking KPIs, which is why we offer comprehensive legal billing software to help you improve your bottom line. Whether you want to accept online payments, track revenue across various channels, or generate custom reports, our legal analytics are ready to elevate your firm’s growth through informed decisions.

To learn more, schedule a demo today!