4 Strategies to Create a Referral-Worthy Client Experience

A firm’s success relies on getting clients and creating a positive experience for them—bringing in new business generates more revenue, while engaging clients improves retention, boosts your firm’s reputation, and promotes repeat business and referrals. However, client acquisition and retention can be among the most difficult tasks for busy lawyers.

Fortunately, there are simple solutions for success. In this guide, you’ll discover:

• Two significant challenges preventing many law firms from getting and retaining more clients

• Four proven tactics to develop more business and improve your clients’ experience

• The one thing that 79% of your clients will expect from your firm

• Strategies to improve client communication and abide by the American Bar Association Model Rules of Professional Conduct